We're Here to Help
Orders, delivery, returns and refunds — start here.
Your orders
Every order placed on this device is on the My Orders page, with its status and total. To change or cancel an order that is still Processing, write to the trader from their space page — the trader confirms by phone.
Delivery
We deliver across Cameroon — Bamenda, Douala, Yaoundé and beyond — and worldwide from international traders. The trader confirms the delivery fee and date by phone when you order. Pickup in store is free where the trader offers it.
Returns & refunds
If an order arrives wrong or damaged, tell the trader within 7 days and keep the packaging. The trader replaces the item or refunds you. If the trader does not resolve it, the marketplace team steps in — write to us from the Contact page.
Payments
Payments (MTN Mobile Money, Orange Money, cards, PayPal) are being set up. Until then, orders are pay on delivery — you pay when your order arrives.